Thursday, 12 July 2007
A good old fashioned British farce!
Wednesday, 27 June 2007
As one door shuts.....?
Sunday, 24 June 2007
Cardboard City here I come.
Friday, 22 June 2007
Wheres the pill bottle?
Sunday, 17 June 2007
Thanks, but no thanks.
Thursday, 14 June 2007
Queue here......
Monday, 11 June 2007
And more.....
Complaints, more complaints!!
Unfortunately, I once again feel the need to write to you in relation to the service standards at the ******* Jobcentre Plus.
I received a letter dated 22nd May 2007 from ****** BDC Jobcentre Plus stating that my claim for Jobseekers Allowance would not be paid because “I did not hand in a completed claim form”. I beg to differ. I have already given over all the required information with the exception of my P45.
I called the phone number given on the letter and the lady that I spoke to explained that my claim had expired, because of the P45 not being given in. I informed her that I had spoken to my ex-employer (**** ***** Ltd) and that it was being sent in due course. If you check your records, you will see that I originally made the initial steps to claim on 15th March 2007, so there has been a huge delay in ****** sending me this document.
The lady advised me that when I finally received the correct P45 (and not the Jobcentre Plus version that came with the above letter), I should make a new appointment at ***** **. She also explained that I would not have to submit all the paperwork again, just the new P45.
I finally received my P45 from my ex-employer at the end of last week. I decided to bring it with me today and give it in during the signing-on process, which I did and explained the above situation to the advisor.
He told me that there was no need for me to have signed-on today (at no point have I been told to stop signing on?) and told me to go upstairs and see another advisor over making a fresh claim, he also gave me both P45’s back to take with me.
It was at this point that the Asian Securitas woman (yes, the same one as last time) called me back half way down the stairs to ask me where I was going. She seemed surprised that I had been told to go upstairs, and once I explained, she ushered me away with a flick of her hand. I must assume that she did not attend any of the meetings that you arranged after my last letter of complaint. Who the hell does she think she is? I will NOT be dealt with in this manner.
Once upstairs, I went to the Reception desk and spoke to another Securitas officer and explained to him that I had been sent up with regard to making a fresh claim. He asked me something about a 30 day limit and whether or not it was for a rapid claim (that may have not been the actual terminology used). I replied that I did not know and he told me to take a seat.
Once the advisor was free to see me, I explained the situation again and she appeared confused as to why I was there. The Reception Securitas guy seemed to know more about the scenario than she actually did as they discussed it between them. I also had to explain that most of the documentation that I gave in on my initial application was now in the hands of my solicitor with regard to my industrial tribunal. She explained that I should disclose that information on the new claim application form, and a new appointment has been made for me next week on the 19th June at 11.40am. I hope that I will not need to contact my solicitor and have to pay further costs to get my information back, only to possibly re-send it again after this farce is completed for the second time. Have you forgotten that I have not received a single penny in JSA?
After my first complaint and following our meeting, standards did appear to initially improve, but that was obviously very short lived. I am furious over the way that I have been treated. It is no wonder that you feel the need to employ security on the premises as I am sure that I am not the only person who is dealt with like a second-class citizen. Is it any wonder that emotions run high?
I would appreciate a response within seven days please.
Regards,
Thursday, 31 May 2007
Fail!
Wednesday, 30 May 2007
Zero.
Saturday, 19 May 2007
Testing times.
- Oustanding applications now stand at about 30!
- Mothers foot is now in a proper cast and has an odd shoe that resembles Frankenstein.
- My previous employer has NOT cashed the cheque yet.....very odd?
- No word from the bank after my grovelling letter. Charming!
What an exciting life i lead......
Sunday, 13 May 2007
Knock-backs and broken bones.
Thursday, 3 May 2007
Is anybody out there?
Wednesday, 2 May 2007
Yes, no, err, maybe....?
I spent quite a long while on the phone this morning to the City Council regarding my claim for housing benefit. Absolutely incompetent! Apparently I have a savings account with a bank which in reality doesn't exist, and my call was concerning a letter from them (over 12 pages long) that tells me that I am, and then I'm not, entitled to benefit?? The kid on the phone didn't have a clue and kept asking me to complete a form that I sent in last week. Funnily enough, I've applied for a job in that department at the council! I couldn't do a worse job if I walked in there tomorrow and answered the first call that came in!
On a more positive note, I met a lovely lady at a recruitment agency today, and I am officially 'her bitch' with regard to finding me a position. My sort of girl!
Monday, 30 April 2007
It's a sign.
Monday, 23 April 2007
Carousel.
Wednesday, 18 April 2007
More tea vicar?
Good news....and about time too.
Tuesday, 17 April 2007
Interblues
Sunday, 15 April 2007
''Cracking Gromit!''
- Heights. I hate them. I have never been on an aircraft and I never intend to either. If God had given me wings, no problem, but he didn't so that's the end of it. And I don't like Red Bull either!
- Water. I have ventured onto a ferry a couple of times and that wasn't too bad I suppose, but a small boat? Forget it! I can't swim either and I will never venture into a swimming pool, not a chance.
- The dentist. I have had nothing but problems with my teeth since childhood. Braces, multiple extractions, horrendous fillings and root canal cock-ups that ended in infection. I only ever go when I have no other choice.
So, number three on my list looms once again. I am terrified let me tell you. I suppose I will have to call my last dentist tomorrow and check if I'm still registered.
I just can't believe my run of bad luck at the minute. This blog must make depressing reading!
Friday, 13 April 2007
Moan, moan, moan......
Thursday, 12 April 2007
Give me a break......someone!
Tuesday, 10 April 2007
At last!
Nothing important happened today.
Saturday, 7 April 2007
Next!
Wednesday, 4 April 2007
The long and winding road.
Tuesday, 3 April 2007
Eh?
Monday, 2 April 2007
Job Centre Plus? Copy of letter of complaint!
To Whom It May Concern,
I am unfortunate enough to have been recently made unemployed and I have had to make a claim for Jobseekers Allowance for the first time in 22 years. I cannot believe the standards of service that I have witnessed at the above branch of Jobcentre Plus in *********.
When I was 16 and last made a claim (for just a few weeks thank God), the experience then was bad enough in itself and I expected that times must have changed and standards improved. How wrong I was!
I entered the main entrance (after being kept waiting outside with everyone else 10 minutes after the advertised branch opening hours) and had to endure a throng of people desperate to get in and all of them demanding service from the two persons on the front desk, one of which was a ‘Securitas’ Security Officer who was very much in your face!
As I queued to enquire about whom I needed to see with regard to making a new claim, a young girl was screaming at the Manager about unpaid benefits and demanding action. Rather than take the young lady to one side, or even a private area, the two of them continued to argue and go round in circles in front of everybody else. The issue was not resolved as far as I am aware.
When I was finally seen, I was directed to a phone booth and then spoke to someone over the line for about 30 minutes about making a new claim for Jobseekers Allowance. Personal questions were asked of me, including my bank account details, and the ‘booths’ are far from private making me feel very uncomfortable about discussing such matters. An appointment was made with an advisor for the following week and I was told what to bring with me.
On this second appointment, I had to queue-up again to ask where I needed to go to see this advisor and was directed to the first floor. You enter a room with no apparent reception point and are then accosted by another Securitas officer (this time a short Asian woman in her late 40’s or early 50’s) who demands to know what you want and then tells you need reception? When I asked, she just gestured towards a table in front of her with no indication that this was a reception point. Other people that entered after myself were shown even less courtesy, with one young man - who had no idea what to do either – being ‘Hey you’ ed by the same woman as he wandered about the room looking for assistance.
The advisor that I finally spoke to (A middle aged chap called *** if I recall) was actually very pleasant and explained the processes accordingly in a professional manner. He told me the procedure for signing-on and gave me the relevant paperwork, even though he said I was probably not entitled to any benefit as I was dismissed from my previous employment and may have to wait 26 weeks!! How do people survive in this case?? I was totally gob-smacked and as I am in the process of appealing against my dismissal, let’s hope to god that I don’t have to rely on HM Government to support me for a while. Why have I paid taxes and National Insurance for all these years? It is totally beyond me.
When I went to sign-on today for the first time, the process was as farcical as before! You are ushered to the far side of the ground floor, and once again you have no idea or direction as to what you should do. Once again, there is no sign-posted Reception area and I followed someone else’s lead as to what I had to do next. The Asian Securitas woman from my last visit appeared again, and she obviously thinks that she is the receptionist for the entire building and, as before, was extremely rude to anyone that approached her for assistance. She has no customer service skills whatsoever and has no idea how to deal with complaints or queries from people. In fact it would appear that she goes out of her way to annoy anybody that dares to be in the same room as her. She made a bee-line for one kid who was waiting and kept telling him to move out the way as he was ‘blocking reception’. He wasn’t, and he was getting understandably irate over her constant remarks.
The queue to actually see someone was horrendous too with only three advisors working to clear the back-log of people waiting to be seen. There were at least 5 other ‘booths’ that could have been utilised to speed this process up. When one of my fellow jobseekers complained that he had been waiting for over an hour to be seen, he was just directed to reception by the Asian woman. When he asked to speak to a Manager, the Asian woman and one of the advisors proceeded to have a spat in front of everyone as to what the procedure was. This just served to keep people waiting even longer, and the gentleman who made the initial complaint was then late in attending his training course. Not good enough. You are supposed to helping people get back into work or training, not hindering them!
The service standards that I have witnessed are abysmal. I fully appreciate that there will be times when emotions run high and hostility is a potential problem, but your staff need some proper training in how to deal with your customers and not antagonise them. The processes and procedures involved in making a claim also need serious attention.
I sincerely hope that this complaint is dealt with correctly and passed on to the relevant Management at this branch, and I would also appreciate a reply to this email. To actually get an email address to write to was a chore in itself, as I don’t want a complaint form to fill in that could be conveniently lost.
Sunday, 1 April 2007
Beneficial.....?
Thursday, 29 March 2007
Most appealing.
Wednesday, 28 March 2007
Losing patience now.
Tuesday, 27 March 2007
And.....(no) action!!
Monday, 26 March 2007
No news is no news!
Friday, 23 March 2007
zzzzzzzzzzzzz.....I wish!
- No current job!
- Still waiting for the appeal!
- No GUARANTEE of the new job yet!
- Money running out!
I think I'm justified to be a little concerned at the minute. Don't you?
Being treated to lunch today and later on to dinner too, including home made banana cake-delicious!
I may as well stay up now and knacker myself for tonight......and so aids restful sleep. Heres hoping at any rate.
Thursday, 22 March 2007
You have mail.
Wednesday, 21 March 2007
Who needs money anyway?
What a difference a day makes!
I still have a second interview to attened in the near future, but I firmly believe that the position will be offered to me officially following that. The interviewer and myself got on quite well straight away and the 'history' was discussed briefly too. The interviewer was a person that I could easily work for and I liked their work ethic from the off-set.....all very good signs!
I am a very lucky person if truth be known.....how many prospective employers take you at face value these days (OK, with a large nudge in your direction!!)? Not many. I have been fortunate twice over my years of employment with both my honesty and the ability of others to take a leap of faith.
Monday, 19 March 2007
Brave new worlds?
Oh, I'm a card alright!
You are The Devil
Materiality. Material Force. Material temptation; sometimes obsession
The Devil is often a great card for business success; hard work and ambition.
Perhaps the most misunderstood of all the major arcana, the Devil is not really "Satan" at all, but Pan the half-goat nature god and/or Dionysius. These are gods of pleasure and abandon, of wild behavior and unbridled desires. This is a card about ambitions; it is also synonymous with temptation and addiction. On the flip side, however, the card can be a warning to someone who is too restrained, someone who never allows themselves to get passionate or messy or wild - or ambitious. This, too, is a form of enslavement. As a person, the Devil can stand for a man of money or erotic power, aggressive, controlling, or just persuasive. This is not to say a bad man, but certainly a powerful man who is hard to resist. The important thing is to remember that any chain is freely worn. In most cases, you are enslaved only because you allow it.
Follow the link to see what card you are!