I have just been to sign on again today.......still no change in my circumstances, but thanks for asking......and I feel the need to put pen to paper again! My claim has expired! Not that I've actually received ANY money at all so far, and because of this latest wonder of Governmental red-tape, I may also lose my housing benefit too. All these years and all the money I've paid in taxes, it makes my blood boil. Please read on.....
Dear *******,
Unfortunately, I once again feel the need to write to you in relation to the service standards at the ******* Jobcentre Plus.
I received a letter dated 22nd May 2007 from ****** BDC Jobcentre Plus stating that my claim for Jobseekers Allowance would not be paid because “I did not hand in a completed claim form”. I beg to differ. I have already given over all the required information with the exception of my P45.
I called the phone number given on the letter and the lady that I spoke to explained that my claim had expired, because of the P45 not being given in. I informed her that I had spoken to my ex-employer (**** ***** Ltd) and that it was being sent in due course. If you check your records, you will see that I originally made the initial steps to claim on 15th March 2007, so there has been a huge delay in ****** sending me this document.
The lady advised me that when I finally received the correct P45 (and not the Jobcentre Plus version that came with the above letter), I should make a new appointment at ***** **. She also explained that I would not have to submit all the paperwork again, just the new P45.
I finally received my P45 from my ex-employer at the end of last week. I decided to bring it with me today and give it in during the signing-on process, which I did and explained the above situation to the advisor.
He told me that there was no need for me to have signed-on today (at no point have I been told to stop signing on?) and told me to go upstairs and see another advisor over making a fresh claim, he also gave me both P45’s back to take with me.
It was at this point that the Asian Securitas woman (yes, the same one as last time) called me back half way down the stairs to ask me where I was going. She seemed surprised that I had been told to go upstairs, and once I explained, she ushered me away with a flick of her hand. I must assume that she did not attend any of the meetings that you arranged after my last letter of complaint. Who the hell does she think she is? I will NOT be dealt with in this manner.
Once upstairs, I went to the Reception desk and spoke to another Securitas officer and explained to him that I had been sent up with regard to making a fresh claim. He asked me something about a 30 day limit and whether or not it was for a rapid claim (that may have not been the actual terminology used). I replied that I did not know and he told me to take a seat.
Once the advisor was free to see me, I explained the situation again and she appeared confused as to why I was there. The Reception Securitas guy seemed to know more about the scenario than she actually did as they discussed it between them. I also had to explain that most of the documentation that I gave in on my initial application was now in the hands of my solicitor with regard to my industrial tribunal. She explained that I should disclose that information on the new claim application form, and a new appointment has been made for me next week on the 19th June at 11.40am. I hope that I will not need to contact my solicitor and have to pay further costs to get my information back, only to possibly re-send it again after this farce is completed for the second time. Have you forgotten that I have not received a single penny in JSA?
After my first complaint and following our meeting, standards did appear to initially improve, but that was obviously very short lived. I am furious over the way that I have been treated. It is no wonder that you feel the need to employ security on the premises as I am sure that I am not the only person who is dealt with like a second-class citizen. Is it any wonder that emotions run high?
I would appreciate a response within seven days please.
Regards,
Unfortunately, I once again feel the need to write to you in relation to the service standards at the ******* Jobcentre Plus.
I received a letter dated 22nd May 2007 from ****** BDC Jobcentre Plus stating that my claim for Jobseekers Allowance would not be paid because “I did not hand in a completed claim form”. I beg to differ. I have already given over all the required information with the exception of my P45.
I called the phone number given on the letter and the lady that I spoke to explained that my claim had expired, because of the P45 not being given in. I informed her that I had spoken to my ex-employer (**** ***** Ltd) and that it was being sent in due course. If you check your records, you will see that I originally made the initial steps to claim on 15th March 2007, so there has been a huge delay in ****** sending me this document.
The lady advised me that when I finally received the correct P45 (and not the Jobcentre Plus version that came with the above letter), I should make a new appointment at ***** **. She also explained that I would not have to submit all the paperwork again, just the new P45.
I finally received my P45 from my ex-employer at the end of last week. I decided to bring it with me today and give it in during the signing-on process, which I did and explained the above situation to the advisor.
He told me that there was no need for me to have signed-on today (at no point have I been told to stop signing on?) and told me to go upstairs and see another advisor over making a fresh claim, he also gave me both P45’s back to take with me.
It was at this point that the Asian Securitas woman (yes, the same one as last time) called me back half way down the stairs to ask me where I was going. She seemed surprised that I had been told to go upstairs, and once I explained, she ushered me away with a flick of her hand. I must assume that she did not attend any of the meetings that you arranged after my last letter of complaint. Who the hell does she think she is? I will NOT be dealt with in this manner.
Once upstairs, I went to the Reception desk and spoke to another Securitas officer and explained to him that I had been sent up with regard to making a fresh claim. He asked me something about a 30 day limit and whether or not it was for a rapid claim (that may have not been the actual terminology used). I replied that I did not know and he told me to take a seat.
Once the advisor was free to see me, I explained the situation again and she appeared confused as to why I was there. The Reception Securitas guy seemed to know more about the scenario than she actually did as they discussed it between them. I also had to explain that most of the documentation that I gave in on my initial application was now in the hands of my solicitor with regard to my industrial tribunal. She explained that I should disclose that information on the new claim application form, and a new appointment has been made for me next week on the 19th June at 11.40am. I hope that I will not need to contact my solicitor and have to pay further costs to get my information back, only to possibly re-send it again after this farce is completed for the second time. Have you forgotten that I have not received a single penny in JSA?
After my first complaint and following our meeting, standards did appear to initially improve, but that was obviously very short lived. I am furious over the way that I have been treated. It is no wonder that you feel the need to employ security on the premises as I am sure that I am not the only person who is dealt with like a second-class citizen. Is it any wonder that emotions run high?
I would appreciate a response within seven days please.
Regards,
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